Overview

This course looks at all aspects of communication; what it is, the barriers of communication and the communication process.

Objectives

At the end of the course, trainees will be able to:

• Define Communication
• Sequence the key steps of the communication process
• Identify common barriers to effective communication
• Differentiate between effective and ineffective communication
• Appreciate the different methods of communication
• Recognise the importance of tailoring your communication to the receiver
• Take action to refine your message
• Distinguish between the 7Cs model to improve your communication