Overview

Body language is an essential part of communication. We will look at the ways in which body language can be used during an interaction and examine the S.O.L.E.R technique. Interpretations of body language are affected when a person is assigned to a stereotype. Stereotypes are a fixed, oversimplified and widely held image of a particular type of person. We will look at the advantages and disadvantages of stereotypes and will uncover some of the most common.

Learning Objectives

• The ways in which body language can be used during an interaction and examine the S.O.L.E.R technique
• We will look at the advantages and disadvantages of stereotypes and will uncover some of the most common