Overview

Listening. It can’t be that difficult, right? I mean, it’s just a case of pointing your ears in the right direction, isn’t it? Wrong! Listening isn’t just about sitting there and nodding like that dog off TV while some guy in a suit jabbers away at you. It’s about picking up on subtle nuances, really hearing what they’re saying, and actively taking part.

If that sounds like a tough assignment, don’t worry. This course will help you figure out what active listening is, see how it’ll help you do a better job, and show you how to apply good active listening skills.

Outline Learning Objectives:

• Identify the core actions within active listening and when they should be used to improve your workplace communication

Why should I take this course

This course is for everyone who wants to improve their active listening skills in the workplace. It’ll help you understand what active listening is and why it’s so important, and explain how to apply active listening skills.