Overview

Without clear communication, customers will get frustrated. They might not be able to hear what you are saying clearly, or get confused by what you are telling them. Miscommunications just waste time and annoy both you and the customer, so it’s important to be clear.

By the end of this course, you'll be able to:

• Recognise the benefits of clear communication in customer service
• Warm up vocally to achieve vocal clarity
• Demonstrate ways to communicate clearly with customers

Why Should I take this course

This course explains why clear communication is so important and how to steer customer interactions so they can be as efficient and effective as possible. You’ll learn how to warm up vocally to make sure customers understand you clearly.