Overview

These three skills are indisputably at the very heart of business life and essential in achieving clarity of information, effective coordination and positive and efficient change. With excellent communication, influence and teamwork skills, the world of business becomes an infinitely more rewarding place for your staff and your business.

This course employs written material, videos, images and exercises to teach users how to cultivate these skills and ensure that they maximise their professional value.

Learning Outcomes

• Better identify people's values and emotions.
• Manage and communicate effectively with different types of team members.
• Employ a number of influence-building techniques, such as body language and excellent first impressions.

Audience

• Professionals at all levels.

Syllabus

Section 1: Introduction

• Unit 1.1 - Introduction

Section 2: Communication

• Unit 2.1 - Wants vs. Needs and Open vs. Closed Questions
• Unit 2.2 - Introverts and Extroverts
• Unit 2.3 - Listening
• Unit 2.4 - Body Language
• Unit 2.5 - Emotions
• Unit 2.6 - Section Plenary

Section 3: Influence

• Unit 3.1 - Influence
• Unit 3.2 - Power and Empathy
• Unit 3.3 - Consistency
• Unit 3.4 - Influencing Techniques
• Unit 3.5 - Credibility and Presenting
• Unit 3.6 - Section Plenary

Section 4: Teamwork

• Unit 4.1 - Types of Teamwork
• Unit 4.2 - Running a Team
• Unit 4.3 - Conflict in Teams
• Unit 4.4 - Team Communication
• Unit 4.5 - Section Plenary

Section 5: Further Communication Tips

• Unit 5.1 - Using Rapport to Influence Team Performance

Section 6: Outro

• Unit 6.1 - Communicating with Yourself
• Unit 6.2 - Course Plenary

Duration

5.5 Hours