Overview

This course covers what is 'Treating Customers Fairly' (TCF), the outcomes and how to handle related complaints. The course will last 15 minutes and there will be a quiz at the end to test your knowledge.

Learning Objectives/Outcomes

• What is 'Treating Customers Fairly' (TCF)?
• The Outcomes from TCF
• What is NOT TCF
• How to handle related complaints

Target Audience

Business and corporate