Overview

Whether you are new to the receptionist role or just looking for new ideas and tips to increase your efficiency this short video-based course will give some fresh ideas and perspectives for your role.

On reception, just the first few minutes of interaction with a customer or visitor, the tone is set for the company. As a matter of fact, the modern receptionist serves as a crucial central coordination point for the organisation and their contacts with clients, suppliers and customers. 

On top of front desk operations, the effective receptionist recognises that an on-going knowledge of the business and a pro-active approach to providing customer service to both the internal and external customers are crucial.

Split into 8 bite-sized 10-minute videos, each with a brief workbook to prompt thoughts and actions, you will find this course both down-to-earth and easy to apply in real life.

Topics for this course include

• Attitude
• Customer service
• Communication
• Answering the telephone
• Empathy
• Positive first impressions
• Call control
• Difficult customer techniques.

Extra Information

Each topic includes a workbook that will help you apply the principles in your role and provide an action plan that you can work towards for each area.