Overview

It is critical that workplace leaders understand that performance management is about encouraging good performance as well as managing poor performance.It is a moral and legal obligation for leaders to be proactive in providing regular feedback and resolving shortfalls in performance. Therefore, understanding their role as a coach on performance is critical. This program is based on iHR Australia’s many years of experience in developing leadership skills for international workplaces and was created by a combination of workplace relations and workplace culture specialists

Contents

• Module 1 covers leader behaviours that foster good performance;
• Module 2 focuses on how to prepare for a coaching meeting when an employee is not meeting performance standards;
• Module 3 provides an example of conducting a face-to-face coaching session with an employee who is not meeting performance standards; and
• Additional Resources: Information Library, Video Clips,Assessment and Activities

Learning Outcomes

• Understand that leaders need to lead on a positive performance driven culture in their team;
• Understand their role in building and reinforcing performance standards;
• Be able to prepare effectively for a coaching conversation aimed at improving performance;
• Understand the importance of tone and use of language when coaching on performance; and
• Be able to conduct a one-on-one coaching on performance discussion.

Audience

• Managers,Supervisors and Team Leaders