Overview

Learn to fully engage when communicating

Active listening is the foundation of effective communication and one of the key skills a manager needs in order to be successful. The active listener is fully engaged with what a person is saying to them and is able to observe verbal and non-verbal cues and show active listening throughout a conversation.

This short e-learning course explores some of the key techniques that can help to build or improve active listening.

Outline Learning Objectives:

• Understand what active listening is and how it works
• Appreciate the importance of active listening in the workplace
• Develop three key techniques for active listening
• Use various tools for becoming more effective at communicating
• Develop ideas for improving your communication

Audience:

Although predominantly aimed at managers, this course would suit people in a variety of roles.