For information on course costs and booking onto a course, please click here. For any queries please contact us on business@nptcgroup.ac.uk or call: 0330 81 88 100Welcome, Guest

Effective Communication: Identify Mistakes and How to Fix Them

Overview

Communication isn’t just about talking or sending messages. Authentic communication requires reception by the reader or listener, and that’s usually a two-way street. Learning to communicate more effectively requires learning to be a present listener and to speak when it’s productive to speak. This course series reviews the purpose of each communication channel available to you and how to align that purpose with a clear delivery.

Learning Objectives

  • Evaluate and develop your understanding of how others see you;
  • Align your message and delivery to the goal of your communication;
  • Learn to refine your questions to get the most advantageous responses;
  • Use mistakes to improve workplace relationships and perceptions;
  • Obtain and consider constructive feedback to improve your interactions;
  • Evaluate yourself and your audience with the DISC personality model;
  • Enhance your communications by selecting the appropriate channel for each message;

Course Modules

  • What you see is what you get - Using self-awareness to help build your brand
  • Wait, what? - Tips to be a better listener
  • Asking for a friend - How to ask questions that count
  • What I meant to say was… - How to choose the right words for your audience
  • Did you get my text? - How to choose the right medium for your message
  • Call me - How to level up your phone skills
  • Check your email - Tips for sending effective emails
  • You’re muted - Tips for effective video conference communication
  • Can I be blunt? - How to use tact when speaking your mind
  • Mea culpa - How to admit when you’ve made a mistake