About the course

The Outlook 2021 - Managing Messages and Contacts course covers topics included in the Microsoft Office Specialist (MOS) exam. You will learn how to create folders, signatures, Quick Parts, use AutoArchive, export messages, and block Junk Mail. You will also create contacts and groups in the Address Book.

Modules

There are 9 modules in this course

• Using Signatures
• Save As and Cleanup Tools
• Junk Mail, Sorting and Quick Parts
• Creating and Managing Folders
• Adding Contacts
• Creating Contact Groups
• Working with Contacts
• Creating Address Books
• Working with Contact Groups

Course features

• Simulation training replicates the software you are learning providing a realistic learning experience.
• Learn how to perform tasks at your own pace and interactively by following easy step-by-step actions.
• Reinforce your knowledge at the end of each lesson by completing interactive and multiple choice quiz questions.
• Assess your skills at any time by undertaking the Course Test.
• Lessons can be completed within 30 minutes so training can be undertaken in “bite” size pieces.
• Bookmarking allows you to learn in multiple training sessions.
• Course navigation features allow you to jump directly to specific topics of interest quickly and easily.
• Designed for people who require initial and refresher training activities.
• Available on-line 24 hours a day.
• Version for Mobile Devices.
• Review course content with eBooks

You'll learn how to:

Managing Messages Using Signatures

• Understand Signatures;
• Create Signatures;
• Format Signatures;
• Edit and Delete Signatures;
• Add Signatures to Replies;
• View Signatures;
• Turn Off Signatures;
• Manually Add Signatures.

Save As and Cleanup Tools

• Save Messages as Text Files;
• Open Text Files;
• Save Messages as HTML files;
• Save Message Attachments;
• Export Messages;
• Use Cleanup Tools;
• Use AutoArchive;
• Ignore Conversations;
• Recover Conversations.

Junk Mail, Sorting and Quick Parts

• Identify Junk Mail;
• Change Protection Levels;
• Block Senders;
• Block Domains;
• Mark Messages as Not Junk;
• Add to the Safe Senders List;
• Sort Messages and Conversations;
• Create Building Blocks;
• Add Quick Parts.

Creating and Managing Folders

• Identify Folders;
• Work with the Folder List;
• Define Personal and Public Folders;
• Create Folders;
• Expand and Collapse Folders;
• Move Items into Folders;
• Rename Folders;
• Create Search Folders;
• Delete Folders.

Managing Contacts and Groups Adding Contacts

• Add New Contacts;
• Enter Contact Details; 
• Change the File As Setting; 
• Enter Websites;
• Enter Phone and Street Address;
• Add Contact Pictures;
• Enter Personal Details; 
• Add Tags to Contacts;
• View Annual Events.

Creating Contact Groups

• Understand the Address Book;
• Create Contact Groups;
• Add Existing Contacts;
• Add New Contacts; 
• Display Members;
• Create Private Contact Groups;
• Send Mail to Contact Groups.

Working with Contacts

• Use the Contacts List;
• Edit Contact Details;
• Assign Categories; 
• Create New Categories; 
• Delete Contact Records;
• Call a Phone Number;
• Forward Contact Details;
• Add Contacts from Messages;
• Import Contacts

Creating Address Books

• Understand Address Books;
• Create New Address Books;
• Move Contacts;
• Copy Contacts;
• Select Address Books;
• Remove Address Books.

Working with Contact Groups

• Open Contact Groups;
• Add Notes to Contact Groups;
• Update Member Details;
• Delete Contact Groups.