Overview

Many people who work with customers, especially in retail and hospitality, will encounter selling age-restricted goods. There are many goods that are age-restricted and not all of them are immediately obvious. To add further complication, declining a sale due to perceived age can generate emotions and hostility.

In this course, you will learn about goods that are age-restricted and explore techniques to manage situations when they arise.

Objectives

By the end of this course you will have learned about:

• Goods and their age restrictions
• Accountability and repercussions
• How to verify a customer’s age