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Active Listening

Overview

Learn to fully engage when communicating

Active listening is the foundation of effective communication and one of the key skills a manager needs in order to be successful. The active listener is fully engaged with what a person is saying to them and is able to observe verbal and non-verbal cues and show active listening throughout a conversation.

This short e-learning course explores some of the key techniques that can help to build or improve active listening.

Outline Learning Objectives:

  • Understand what active listening is and how it works
  • Appreciate the importance of active listening in the workplace
  • Develop three key techniques for active listening
  • Use various tools for becoming more effective at communicating
  • Develop ideas for improving your communication

Audience:

Although predominantly aimed at managers, this course would suit people in a variety of roles.