Overview

This CPD-certified, level-2 e-learning course is suitable for anyone wanting to enhance their communication skills.

The course includes optional voiceover recorded by a professional actor.. The course is specifically designed to teach learners the problems caused from bad listening habits and what the solution is, such as; active listening, listening skills training also gives the learners rehearsal space with a series of questions to help develop their own skills.

Why Should You Complete This Course?

To improve work, personal and community relationships by:

• Looking at bad listening habits and body language
• Discussing active listening
• Completing active listening exercises during rehearsal time
• This course has been created in collaboration with Business Theatre.

Course Content

• The Problem - Listening exercises, micro-expressions and body language, saying what you mean and meaning what you say, bad listening habits.
• The Solution - Active listening - Asking (open and closed) questions, clarifying, summarising, silence, encouragement, structured conversations, establish rapport.
• Rehearsal Space - A series of practice exercises to help you to develop your listening skills.