Customer Service

Title	Publisher	Enrolment Duration	Training Time
A Balancing Act	Access Group	1 year	15 Minutes
Caring for Vulnerable Customers	Access Group	1 year	15 Minutes
Customer Experience	Access Group	1 year	21 Minutes
Customer Experience: Brand reputation	Access Group	1 year	15 Minutes
Customer Experience: Building a customer-centric culture	Access Group	1 year	15 Minutes
Customer Experience: Building relationships with customers	Access Group	1 year	15 Minutes
Customer Experience: Creating customer advocates	Access Group	1 year	15 Minutes
Customer Experience: Customer complaints	Access Group	1 year	15 Minutes
Customer Experience: Foundations of Customer Experience	Access Group	1 year	15 Minutes
Customer Experience: Measuring customer experience	Access Group	1 year	15 Minutes
Customer Experience: Technology and innovation	Access Group	1 year	15 Minutes
Customer Experience: The customer promise and customer journey	Access Group	1 year	15 Minutes
Customer Experience: Ways of communicating with customers	Access Group	1 year	15 Minutes
Handling Complaints	Access Group	1 year	15 Minutes
Maintaining Existing Customers	Access Group	1 year	15 Minutes
Managing Expectations	Access Group	1 year	15 Minutes