Managing Conflict: Higher-Level Conflict Resolution

Course Overview

Our Higher-Level Conflict Management & Resolution course provides you with a structured approach to overcoming difficult situations -- and keeping control in the future.

Course Objectives

After taking this module, and with a little practice, you'll be able to:

• Use the Thomas-Kilmann model to direct your approach to resolving conflict
• Facilitate conflict resolution by working collaboratively
• Be ready, and able, to intervene if discussions aren't going well

When you’ve finished, you’ll be able to develop your own process for resolving conflict that will help you succeed even in difficult situations.

Course Outline

• What You Will Learn
• Your Objectives
• Your Style of Conflict Management:  The Thomas-Kilmann Model
• Facilitating Conflict Resolution: Working Collaboratively
• Making an Intervention
• Key Takeaways
• Answers to Exercises
• Module Test
• [NOTE: An interactive ZandaX workbook with Personal Action Plan is provided to support and enhance your learning and further development]

Target Audience:

Our Higher-Level Conflict Resolution course has been developed to give a proven strategy for structuring an effective style of resolving conflicts that gives results that can be maintained over the long term.

There are no prior requirements, and even if you don't manage a team, you may find it useful to see how conflict can be resolved in non-work areas of your life.

We would, however recommend that you are familiar with the content of our Conflict Management Essentials course.