Workplace Communication: Active Listening & Understanding the Message

Course Overview

If you think that listening just means politely paying attention and nodding appropriately, then get ready to think again!

In fact, there are levels of listening that range from the utterly awful, which can be annoying or even insulting, to the super-productive, where conversation is mutually beneficial and pleasurable.  And by using the final level -- Active Listening -- your conversations will be productive, enjoyable and fulfilling.

We also deal with an under-rated, and often ignored, step in the process, which is how to make sure that everyone actually understands what’s being said!

Course Objectives:

After taking this module, and with a little practice, you'll be able to:

• Recognize and avoid bad practice when listening
• Use Active Listening to make your conversations positive and motivational
• Make sure that all parties fully understand the messages they receive

With all this on board, you'll have great insight into how - by simply listening properly and confirming what people mean - you can make communication more effevtive and satisfying.

Course Outline

• What You Will Learn
• Your Objectives
• Active Listening: What It Is and How to Do It
• Understanding the Message
• Key Takeaways
• Answers to Exercises
• Module Test

[NOTE: An interactive ZandaX workbook with Personal Action Plan is provided to support and enhance your learning and further development]

Target Audience:

Our Active Listening & Understanding the Message course has been developed for anyone who recognizes the need to listen - and fully understand what is being said - and how to use best practice to get great results.

This is a self-contained course written and delivered in easy-to-understand terms: there is no need for prior knowledge or experience.