Communication Skills: Questioning Skills & Active Listening

Course Overview

Our Questioning Skills & Active Listening module shows you how to get the most from a conversation - you'll take your communication with those around you to another level.

Course Objectives

After taking this module, and with a little practice, you'll be able to:

• Ask the right questions to discover what people think
• Use the funnel to direct conversations to a satisfactory end point
• Apply the Five Levels of Listening to how you listen to others
• Listen actively during every conversation that's important to you

With all this covered, you'll have much more control over the progress, and the outcome of your conversations.

Course Outline

• What You Will Learn
• Your Objectives
• Verbal Skills and Asking Questions
• Open and Closed Questions: Using the Funnel
• The Five Levels of Listening
• Active Listening 
• Key Takeaways
• Answers to Exercises
• Module Test
• [NOTE: An interactive ZandaX workbook with Personal Action Plan is provided to support and enhance your learning and further development]

Target Audience:

Anyone who wants to improve the core communication skills of questioning and active listening either for themselves or for their staff, and whether at work, at home or with friends.

All concepts and tools are explained simply and helpfully, so there are no pre-course requirements: all you need is a desire to improve the communication skills that everyone needs!