Dealing with Sensitive Issues: Overview

Overview

Certain problems that arise in the workplace touch on sensitive personal issues and need careful handling if they are to be addressed effectively and not lead to tribunal action. It's important to be guided by concern for the individual as well as being mindful of the impact of the issue on their work and colleagues. The aim should always be to have a constructive dialogue that focuses on finding a workable and sustainable solution. Combining drama and role-play with analysis of the legal implications for employers, 'Dealing with sensitive issues' looks at the challenges of addressing sensitive issues in the workplace and demonstrates some effective techniques for doing so.

Objectives

In this course you will learn:

• The importance of taking action early to stop issues from escalating
• How to broach personal issues and address them sensitively and effectively
• Considerations around employees' privacy and confidentiality
• Key legal considerations for employers when dealing with sensitive issues at work