Operational Management

Course Overview

Do you operate or delegate? Do you have an operational plan? This course is aimed at high-level managers who have the responsibility to hit targets and meet the needs of your stakeholders (customers and business).

Objectives

In this course we will examine and explore:

• Implementing and developing company strategies
• How to hit targets, build agile plans, utilise KPIs and track progress
• Supporting teams and feedback
• Implement and reinforce changes to systems or structure

The aim of this course is to support you in developing your operational team achieve optimal performance within their roles. Helping you to create the department that everyone wants to work with. This course will take approximately 4 hours to complete.

Approach

This fully online course has been carefully designed to enable you to take the materials, apply the learning to your role and is broken down into manageable stages. This course allows you to check your knowledge at relevant steps. Learning resources include:

• Narrated media
• Video
• 5 downloadable PDFs
• 3 downloadable word processed documents
• 1 podcast
• 3 spreadsheet solutions
• Supporting glossaries
• Interactive elements
• Ongoing assessment
• Progress tracking

To ensure you are able to interact with all the programme content you will need:

• Word processor
• PDF reader
• Printer with paper and card
• Speakers
• Access to the internet
• Web browser with ability to use work VLE/LMS

Target Audience

Senior managers