Dealing with Conflict

Overview

When people from different backgrounds and with different life experiences are put in a high pressure work environment, it’s no surprise that conflict can arise. This could be due to working relationships, disputes over tasks or just the differing values and beliefs of co-workers.

Often, minor disputes can be resolved through good communication practices. However, if conflicts within a team aren’t effectively managed, they could escalate and affect working relationships, morale, the work environment and performance.

This short e-learning course provides an overview of how to identify, manage and resolve conflicts within the workplace.

Outline Learning Objectives:

• Understand what conflict management is and how to use it
• Examine the sources of conflict and how to avoid them
• Identify the causes of conflict in your workplace
• Establish how prevalent workplace conflict is
• Explain the benefits of reducing conflict
• Identify signs that conflict is going to occur
• Implement ideas for ensuring conflict does not arise
• Review strategies to help deal with conflict
• Assess your confidence in dealing with conflict
• Exploring alternative methodologies for dealing with conflict

Audience:

Although predominantly aimed at managers, this course would suit people in a variety of roles.