Email is our dominant method of business communication and an essential tool for successful collaboration with colleagues, customers and partners.
Email volume is high, so managing it effectively, communicating clearly and embedding good email practice individually and in our teams will help us drive results and achieve our goals. When using email we need to put into practice all the techniques and skills that will improve individual productivity - we also need to use email in ways that have a positive impact on our teams and customers.
By the end of this course you will be able to: