Being Disability Aware in Customer Service (hospitality)

Overview

The Government recently published their Disability Strategy calling on all businesses, including hospitality, to review their inclusive policies and increase staff training to ensure customers with disabilities feel valued.

It has been estimated that the hospitality sector could be risking around £1.8bn a month in sales. This is mainly attributed to “poor service delivery” caused by a lack of understanding of the needs of customers with disabilities and leading to a failure in anticipation.

Our eLearning module will develop the knowledge and understanding of your team to enable them to deliver great customer service for customers with different disabilities and to ensure customers with disabilities feel welcome.

Audience

Designed for all operational ‘front-facing’ hotel staff. 

Objectives

• Increase awareness of how disability discrimination can occur
• Identify ways to ensure customers with disabilities feel welcome
• Deliver great customer service for customers with different disabilities