Treating customers fairly and protecting vulnerable customers is a key priority for the FCA. There are many different drivers of vulnerability, and the FCA have published guidance and assistance for authorised firms to help them protect their customers and treat them fairly.
The FCA’s Financial Lives Survey of 2022 showed that 52% of UK adults display one or more characteristics of being potentially vulnerable. So, what is a vulnerable customer, how could we identify them and how should we treat them?
The aims and objectives of this module: