Course Overview

More client meetings than ever are taking place remotely. Because it’s relatively easy for someone to join a remote meeting, it’s increasingly common for traditionally non-client-facing employees to be brought into client meetings, in order to demonstrate their expertise, or solve a problem that relates to their role.

Organizations that manage this effectively gain business opportunities, not least by showing that they are comfortable with remote working and willing to embrace its advantages.

However, managing client relationships effectively requires knowhow. This course looks at the skills required for when managing clients for the first time.

This microlearning course is an animated video, with audio narration and a multiple-choice post-assessment.