Overview

This is not a full licence course but is designed for operational staff to develop their understanding of the importance of handling alcohol to the correct legal and company standards in the workplace. The importance of displaying a summary licence, the measures for the range of alcoholic drinks from spirits, beers, wines and fortified wines are discussed along with offering water to customers, age checks and recording refusals. The module also overviews the initial handling of drunk customers, giving accurate descriptions under the Consumer Protection Regulations and the fines that are applicable under licensing regulations

Audience

All operational staff in hotels, restaurants and bars to ensure they are aware of all Licensing regulations and how they effect the business. Individuals may like to develop their own knowledge and confidence or use the module certificates at interviews. 

Objectives

• State who may not be served alcohol and the procedure for age checks
• Identify legal measures for alcoholic drinks
• Identify indicators of excessive alcohol
• Describe the action you would take when dealing with violent / disorderly customers
• Recognise signs of drug misuse
• State the legislation on being smoke free
• State why it is important that customers are given accurate information