Course Overview

Every customer service team member know that every customer is different! Some customers are challenging because they may always seem to be unsatisfied despite your best efforts.

Explore how to approach a range of different situations involving challenging customers with a friendly, calm and professional manner, whether they are uncommunicative, in the wrong, indecisive, impolite or unfamiliar with your product or service.

In this online training course you will be faced with certain situations and you need to decide what may be the best course of action to make sure every customer you serve leaves a satisfied.

Course Outcomes:

• Persevere in difficult circumstances
• Develop your listening, questioning and other communication skills to help and build relationships with all customers irrespective of their situation

Target Audience

Anyone in a customer facing role