Overview

We all have problems to deal with. Some are minor irritations and others can be much larger. No matter what size the problem is there are techniques that you can learn to help tackle them. In this course you will learn how to improve productivity and improve working relationships by being an effective problem solver.

Objectives

By the end of this course you will have learned about:

• The definition of a problem
• The importance of problem solving
• Effective communication
• Types of questions
• Finding a solution
• Acting on your plan