Course Overview

Master the art of saying "no" professionally and confidently in email communications with this comprehensive course on Professional Email Communication. Designed for non-native English professionals who need to navigate written communication in a global setting, this course provides practical strategies and essential vocabulary for declining requests, delivering bad news, and managing expectations in a variety of professional contexts. Structured into six engaging lessons, each focusing on a specific aspect of professional and assertive email communication, this course equips learners with the skills and confidence to handle challenging situations with tact. From acknowledging requests to suggesting alternatives and ending on a positive note, you'll learn a step-by-step approach to construct effective and diplomatic email responses. Practice applying learned strategies and vocabulary through video tutorials, real-life scenarios, sample email templates, and interactive exercises.

Learning Objectives:

By completing this course, you will learn how to:

• Professionally decline requests and deliver bad news via email
• Develop a systematic approach to structuring email responses
• Apply adequate tone in emails to build stronger professional relationships and mitigate misunderstandings

Target Audience

Anyone with Intermediate to advanced intermediate English