Overview

Negotiation is a fundamental aspect of human interaction, and it impacts every aspect of our lives, from securing business contracts and salary raises to making important decisions with friends and family. Understanding the negotiation process and honing your negotiation skills is the key to creating winwin outcomes that leave all parties satisfied and eager to collaborate again.

This e-learning course will help learners master the art of persuasive communication and active listening to build rapport, understand the other party’s needs, and convey their interests convincingly.

Outline Learning Objectives:

• Define negotiation, why it is needed and what makes a good one
• Apply the core skills of effective communication in negotiations
• Identify non-verbal communication and read body language
• Demonstrate active listening skills and good questioning
• Apply assertive communication techniques to negotiations

Audience:

This online learning course applies to anyone that is required to negotiate either as part of their role, or even in their personal life.