Overview

If you’re going to focus on any so-called “soft” skill, improving your communication skills would be an excellent place to start. This topic could extend into several areas of management, but here we touch on the core skills learners need to communicate well with their teams. From speaking clearly, to writing with concision, from building rapport, to listening well, this e-learning course covers the fundamental areas you need to consider if you want to develop effective communication skills.

Outline Learning Objectives:

• Identify the 7 Cs of clear communication
• Understand barriers to communication
• Explore the dos and don’ts or persuasion
• Examine an effective way to handle a difficult situation
• Review some assertiveness techniques
• Understand a motivational sequence to inspire others
• Know what active listening is and describe some of its characteristics
• Identify what makes concise writing.

Audience:

This e-learning course is designed for all employees and will help anyone who wants to improve their communication skills.