Overview

All aspects of Business Skills are covered under this Insight course, containing the following modules:

Active Body Language: Active Body Language addresses two areas. Firstly, how presenting positive body language can be an aid to listening and secondly, how using careful observation can reveal unspoken messages. Giving a Presentation: Giving a presentation to a group of senior managers can be a challenging, even daunting, experience. Especially if you have to tell them something they might not want to hear! So it’s important that both your words and actions send out the right message if you want your presentation to succeed. Influencing Skill: A Manager has two choices when it comes to influencing a member of staff; it can be either persuasion or power. If you want to employ the former then this programme will help. Preparing for a Presentation: Successful organisations thrive on managers with smart communication skills. Preparing for Presentations explores the advanced interpersonal skills demanded of a successful manager. Questioning Skills: When we don’t get information we need from a conversation we tend to blame it on the other person rather than analysing our own questioning technique. The Questioning Skills video will help you to do just that. Speaking and Listening: Effective speaking and listening shapes the internal and external relationships pivotal to an organisations future. Getting the right message across can be a challenge. Using practical examples, Speaking and Listening shows effective and poor communication practices. Supporting Skills: The power to influence effectively relies on the basic communication skills plus certain advance interpersonal skills.

Objectives

Active Body Language: 

• Presenting positive body language
• Interpreting body language
• Gathering evidence

Giving a Presentation:

• Introducing the presentation
• Impression management
• Establishing rapport
• Creating a supportive communication climate

Influencing Skill:

• Preparation
• Influencing strategies checklist
• Handling objections
• Dealing with anger

Preparing for a Presentation:

• Choosing a location
• Assessing the audience
• Preparing a report
• Negotiating step by step

Questioning Skills:

• Setting Objectives
• Planning
• Asking the right question at the right time
• Adopting an encouraging style

Speaking and Listening:

• Active listening
• Listening Framework
• Empathetic Listening

Supporting Skills:

• Interpersonal techniques
• Testing understanding
• Disagreeing assertively without damaging the relationship
• Challenging assumptions

Course Duration

2 Hours

Active Body Language: 14 Minutes Giving a Presentation: 18 Minutes Influencing Skill: 16 Minutes Preparing for a Presentation: 17 Minutes Questioning Skills: 12 Minutes Speaking and Listening: 18 Minutes Supporting Skills: 22 Minutes