Catalogue / Business Skills / Customer Service

Customer Service

Title	Publisher
Challenging Customers Pathway Training	Learning Planet
Complaint Handling	Learning Planet
Customer Service ADVANCED	Learning Planet
Customer Service Excellence	Learning Planet
Customer Service Skills Pathway Training	Learning Planet
Handling Difficult Customers	Learning Planet
Keeping your Customers Informed	Learning Planet
Managing customer needs	Learning Planet
Positive First Impressions	Learning Planet
Showing Empathy	Learning Planet

Customer Service
Title	Publisher
Customer Service - Angry Customers	Kallidus
Customer Service - Exploring Needs	Kallidus
Customer Service - First Contact	Kallidus
Customer Service - Matching Needs	Kallidus
Customer Service Essentials	Kallidus
Customer Service Knowledge and Attitude	Kallidus
Handling Complaints	Kallidus
Satisfying Challenging Customers	Kallidus

Title	Publisher
Complaints Handling	Open eLMS
Customer Service	Open eLMS
Customer Service General	Open eLMS

Title	Publisher
Being Disability Aware in Customer Service (hospitality)	Direction Training
Creating a Positive Customer Environment (hospitality)	Direction Training
Disability and Cultural Awareness (hospitality)	Direction Training
Handling Customer Problems Positively (hospitality)	Direction Training
Handling Different Customer Behaviours (hospitality)	Direction Training
Understanding Customer Needs (hospitality)	Direction Training

Title	Publisher
Handling Complaints	Skillshub
Personal Presentation & Hygiene Standards	Skillshub
The Balance Between Sales & Service	Skillshub
The Importance of Customer Engagement	Skillshub
The Importance of Product Knowledge	Skillshub
Understanding Different Customer Behaviours	Skillshub

Title	Publisher
Customer Service - Phone Tips	Real Projects
Customer Service - What is Service Recovery	Real Projects
Customer Service Email Tips	Real Projects
Customer Service: Top Tips	Real Projects
Dealing with Difficult People - Phone and Digital	Real Projects
Dealing with Difficult People: Retail and Hospitality	Real Projects
Managing Client Relationships	Real Projects

Title	Publisher
Caring for Your Customer	Jenison
Putting Customers First	Jenison

Title	Publisher
Being competitive standout from the crowd	Pearltech
Building Relationships with customers	Pearltech
Creating a Good First Impression	Pearltech
Taking Phone calls	Pearltech

Title	Publisher
Excellent Customer Service	Maguire Training

Title	Publisher
Customer Excellence	Learner Bubble
Handling Complaints	Learner Bubble

Customer Service
Title	Publisher
Body Language in Customer Service	Assemble You
Confidence at Work	Assemble You
Dealing with Self-Doubt in Customer Service	Assemble You
Defusing an Argument	Assemble You
Essentials of Face-to-Face Customer Service	Assemble You
Handling Customer Objections	Assemble You
How to Deal With Difficult Customers	Assemble You
How to Motivate Your Customer Service Team	Assemble You

Title	Publisher
Complaints Handling	Me Learning
Customer Service	Me Learning

Customer Service
Title	Publisher
Excellent Customer Service	Maguire Training

Title	Publisher
A Balancing Act	Access Group
Caring for Vulnerable Customers	Access Group
Customer Experience: Brand reputation	Access Group
Customer Experience: Building a customer-centric culture	Access Group
Customer Experience: Building relationships with customers	Access Group
Customer Experience: Creating customer advocates	Access Group
Customer Experience: Customer complaints	Access Group
Customer Experience: Foundations of Customer Experience	Access Group
Customer Experience: Measuring customer experience	Access Group
Customer Experience: Technology and innovation	Access Group
Customer Experience: The customer promise and customer journey	Access Group
Customer Experience: Ways of communicating with customers	Access Group
Handling Complaints	Access Group
Maintaining Existing Customers	Access Group
Managing Expectations	Access Group

Title	Publisher
Building Customer Relationships	Jeff Havens Company
Customer Service	Jeff Havens Company
Identifying Customer Types	Jeff Havens Company
Perfecting the Customer Experience	Jeff Havens Company
Remarkable Customer Service	Jeff Havens Company

Title	Publisher
Controlling the Conversation	iAM Learning
Customer Empathy	iAM Learning
Customer Persuasion	iAM Learning
Dealing with Emotional and Angry Customers	iAM Learning
Handling Complaints	iAM Learning
Taking Responsibility	iAM Learning
The Art of Patience	iAM Learning
The Use of Positive Language	iAM Learning
Understanding the Customer	iAM Learning

Title	Publisher
Complaints Handling	Dynamic Business

Title	Publisher
Customer Service	Talent Quest
Improving Customer Rapport	Talent Quest
Managing Upset Customers	Talent Quest
Networking and Building Relationships	Talent Quest
Prevent and Manage Violence in Customer Facing Roles	Talent Quest
Role of the Customer and Supplier	Talent Quest

Title	Publisher
Customer Service	Flick Learning