Overview

Professionals spend more time at work writing emails than any other document. Yet too often, email fails to be the effective communication tool it deserves to be. Emails go unopened, are completely misunderstood, cause needless arguments or fail to get ideas across effectively.

But it doesn’t have to be this way. Used correctly, emails can get your ideas across quickly and with minimum effort. They can help diffuse difficult situations and build rapport between you and your reader.

Instead of being ignored, your emails can make an impact and see your ideas realised to their full potential.

This course shows you the simple techniques that will save you time and get you the results you want, every day, for the rest of your career. As you write emails every day, you’ll be able to see results immediately.

Our self-paced online course brings together over 25 years of experience in business-writing training. It benefits from input from our team of writing experts, including English language teachers, journalists, publishers, writers, editors, and even scientists.

Outline Learning Objectives

• Begin and end emails professionally
• Get the reader on-side from the beginning
• Avoid making embarrassing mistakes
• Know when email isn't the best solution
• Stop being a slave to your inbox
• Tackle challenging emails
• Write effective emails to people in other countries and cultures

Audience

All levels of seniority in an organisation, from CEOs and managers through to graduates and apprentices.