Overview

This course contains the following 5 modules on the following:

Active Body Language: In this module you will learn how you can use your own body language to actively support and enhance communications. Active Body Language Summary: In this module you will learn how you can use your own body language to actively support and enhance communications. Active Listening: This module will introduce you to the skills required for effective listening and responding. This is essential because, although we can usually hear what people say, we don’t always pay attention to how they say it.  Questioning: This module will show you how to use questions in a sensitive and focussed way to achieve your objectives and gather the information that you need in a variety of situations. Speaking and Hearing: This module is an introduction to the factors that affect how we express ourselves and what we actually hear when we listen to others. 

Objectives

Active Body Language: 

• Know what to look for when observing people’s body language 
• Know how to respond to body language 
• Understand how to use body language 
• Understand the importance of effective body language 
• Know the SOLER guidelines 
• Know how to calm situations  

Active Body Language Summary: 

• Know what to look for when observing people’s body language 
• Know how to respond to body language 
• Understand how to use body language 
• Understand the importance of effective body language 
• Know the SOLER guidelines 
• Know how to calm situations  

Active Listening: 

• Understand what is involved in listening 
• Appreciate the importance of listening 
• Know how to be a good listener 
• Be able to identify the facts and feelings the speaker is communicating 
• Be able to encourage the speaker 
• Learn to follow the listening framework 
• Know what Empathic listening is and understand its importance 

Questioning: 

• Understand how to question 
• Know what to ask 
• Know why to ask questions • Be able to set objectives • Know which type of questions to ask • Know what types of questions to avoid 

Speaking and Hearing: 

• Understand the importance of listening 
• Know the types of language to avoid to achieve a common understanding 
• Understand how to use body language 

Course Duration

2.5 Hours

Active Body Language: 50 Minutes Active Body Language Summary: 15 Minutes Active Listening: 40 Minutes Questioning: 40 Minutes Speaking and Hearing: 20 Minutes