Course Overview

Managing conflict at work in an effective and professional manner is a responsibility for every team leader or manager. If handled well though, conflict can be a catalyst for growth and innovation.

This course explains how to manage conflict at work in a effective and professional manner, how to avoid friction and damage to team spirit. Learn strategies to help diagnose causes of conflict, resolve conflict and restore unity. This course is designed for team leaders and anybody in a management role.

Key Learning Points:

• Lean to identify the cause of the conflict before trying to mediate it

• Learn how to resolve conflicts between two individuals at work

• Explore some strategies that would help restore unity

Course Outcomes:

• Understand the causes of conflict

• Recognise the impact of conflict on team dynamics

• Use conflict to positively affect the team

• Identify individual responses to conflict: compromise, accommodate, compete, collaborate, avoid

• Develop and use a coping strategy for each response

• Use a systematic approach to conflict resolution  

Certificate

A leandirect certificate will be emailed to you when you have succesfully completed this course