Course Overview

Do you know the difference between good and outstanding customer service? Are you able to assess the long-term value of your customers? Learn how to evaluate the true impact of poor and good customer service on your customers and your organisation. This course is designed for customer-facing employees.

Key Learning Points:

• Keys to outstanding customer service

• How to assess long term value of a customer

• Understand the impact of customer service

Course Outcomes:

• Understand the impact of poor customer service on business and public sector organisations

• Understand the benefits to you of providing outstanding customer service

• Be able to identify your connection to the organisation’s customers

Certificate

A learndirect certificate will be emailed to you when you have successfully completed this course.