Home Ownership

Overview

This course educates employees on providing an excellent level of customer service to homeowners as well as understand more about homeownership. It also instructs the learner on where to find further information where necessary.

Learning Objectives/Outcomes

• Leaseholders and Freeholders
• Where do you fit in?
• Dealing with Complaints
• Managing Repairs
• Typical Homeowner questions

Target Audience

Business and corporate