Receptionist Pathway Training
Overview
Whether you are new to the receptionist role or just looking for new ideas and tips to increase your efficiency this short video-based course will give some fresh ideas and perspectives for your role.
On reception, just the first few minutes of interaction with a customer or visitor, the tone is set for the company. As a matter of fact, the modern receptionist serves as a crucial central coordination point for the organisation and their contacts with clients, suppliers and customers.
On top of front desk operations, the effective receptionist recognises that an on-going knowledge of the business and a pro-active approach to providing customer service to both the internal and external customers are crucial.
Split into 8 bite-sized 10-minute videos, each with a brief workbook to prompt thoughts and actions, you will find this course both down-to-earth and easy to apply in real life.
Topics for this course include
- Attitude
- Customer service
- Communication
- Answering the telephone
- Empathy
- Positive first impressions
- Call control
- Difficult customer techniques.
Extra Information
Each topic includes a workbook that will help you apply the principles in your role and provide an action plan that you can work towards for each area.