Receptionist Pathway Training

Overview

Whether you are new to the receptionist role or just looking for new ideas and tips to increase your efficiency this short video-based course will give some fresh ideas and perspectives for your role.

On reception, just the first few minutes of interaction with a customer or visitor, the tone is set for the company. As a matter of fact, the modern receptionist serves as a crucial central coordination point for the organisation and their contacts with clients, suppliers and customers. 

On top of front desk operations, the effective receptionist recognises that an on-going knowledge of the business and a pro-active approach to providing customer service to both the internal and external customers are crucial.

Split into 8 bite-sized 10-minute videos, each with a brief workbook to prompt thoughts and actions, you will find this course both down-to-earth and easy to apply in real life.

Topics for this course include

  • Attitude
  • Customer service
  • Communication
  • Answering the telephone
  • Empathy
  • Positive first impressions
  • Call control
  • Difficult customer techniques.

Extra Information

Each topic includes a workbook that will help you apply the principles in your role and provide an action plan that you can work towards for each area.

Contact Us

Unit G1 Hoxton Works, 128 Hoxton Street, London, N1 6SH, England
Phone: +44 (0)20 7613 3444

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