Handling Complaints

Overview

Complaints are good for business. Perhaps not the 1st thing that comes to mind, especially if you’ve dealt withsome pretty irate customers in the past. But, it’s true. You might shudder at the thought of dealing with complaints, but the thing is, they’re really a chance for you and your company to shine. You just need to know how to handle them correctly. 

Complaints give you the opportunity to show off your top-notch customer-service skills and keep your customers smiling. They help you improve your services and highlight where you can make your customer experience even better. Dealing with complaints well is an essential skill in business and can turn a disgruntled complainer into a loyal customer for life.

By the end of this course, you'll be able to:

• Recognise common customer complaints and the best way to handle them
• Listen and communicate calmly and clearly to resolve problems
• Turn a challenging situation into a positive customer experience

Why Should I take this course

This course will give you essential skills in dealing with customer complaints, so it’s suitable foranyone who works directly with customers or is responsible for customer-service training. You’ll learn how to handle complaints efficiently and reach the best possible outcome for your customers andyour company.