Using Rapport

Overview

To be awesome at selling, you need to be able to connect with your customers or clients. But it isn’t easy to build relationships with people straightaway. Maybe you get nervous, or you can’t get last month’s sales figures out of your head. If you need to find a way to connect with customers quickly, you can do that by using rapport.

Building rapport is a skill that anyone can learn. It might take some practice, but anyone can learn to build an emotional connection with others. This is important in sales because customers tend to prefer to buy things from people they like and trust. On this course, you’ll learn how to use some rapport-building behaviours to help you hone your sales technique.

By the end of this course, you'll be able to:

• Define what rapport is
• Explain why rapport is important
• Implement rapport-building tips

Why should I take this course?

This course is for anyone who needs to build relationships as part of their job, or improve their sales techniques. Being able to use rapport will help you to establish and maintain customer relationships, and encourage sales.