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Building & Managing Trust

Course Overview

NOTE: This Fast Track course on Building & Managing Trust includes the content from our two Bite-Sized courses:

  • Trust & How to Build It
  • Fixing a Lack of Trust

It also includes additional Intro and Wrap Up units, and an Assessment Test.   In the course, we first show you how trust improves working relationships – and results – in your team ... with four rock solid benefits.

Then we show you 10 ways you can build trust. These are tried, tested and proven methods, taken from real life, not a text book! You don’t need to use them all, but they’re really handy to have around.

But knowing this isn’t enough, because life doesn’t always run smoothly, does it? So we highlight 8 signs of a lack of trust. Four are signs that your team members may show, and the other four are examples of where you (yes YOU!) may be going wrong…

But of course it’s always better to be proactive about a problem than to leave it until it blows up in the future - so we finish with a reflective lesson that gives you some tips on fixing a lack of trust.

Course Objectives:

After taking this short course, you'll be able to:

  • Recognize the central importance of trust
  • Use a range of strategies to build trust in your team
  • Recognize signs of a lack of trust
  • Apply structure to fixing a lack of trust

Course Topics:

  • Course Introduction & Workbook Download
  • The Central Importance of Trust
  • 10 Ways to Build Trust
  • 8 Signs of a Lack of Trust
  • Fixing a Lack of Trust
  • Key Takeaways
  • Module Test
  • Course Wrap Up
  • [NOTE: An interactive workbook is provided to support your learning]

Target Audience:

Trust is essential to the effective management of a team, and a lack of it can have a devastating effect on performance.

And although this is a course aimed at new line managers, team leaders and staff supervisors, it is a great resource for existing managers who are facing a situation where trust is not what it should be.

In this course, we show you how trust influences the performance of a team, how to build it - and spot where it's lacking - and also to apply a structured approach to fixing problems.