Using Email Effectively

Overview

This online course gives participants a general understanding of email in the workplace. The course teaches participants about when to use email and when to consider using another form of communication, email etiquette, communication skills, organising emails, common features offered by email providers and managing the time spent on emails.

Objectives

By the end of the course, trainees will be able to:

• Make an informed decision on when to use email and when to consider another form of communication
• Observe email etiquette
• Communicate clearly in an email
• Organise your emails
• Respond to emails effectively
• Manage the time you spend on emails

Topics

• Benefits of using email
• Disadvantages of using email
• Conventions and email etiquette
• Communicating clearly in an email
• Tips for organising your inbox
• Responding to emails
• Managing the time you spend on emails.
• Using subject lines
• Using ‘Reply All’, Cc and Bcc
• Proofreading
• Dealing with Spam