Turn Customer Complaints Into Opportunities To Delight Your Consumers
Course Overview
The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business.
This concise two part course explains:
- What customer experience means
- The 6 key elements of a great customer experience
- Common mistakes businesses make
- How to apply each element in business for fast, profitable, sustainable growth
- How to deal with customer complaints
- How to turn customer complainers into customer advocates
By the end of the course you will:
- Understand what areas of business impact the customer experience
- Know the 6 key elements of a great customer experience
- Understand how you can turn a customer complaint into a win for your business
Who Is The Course For?
- Anyone in the business who has direct or indirect responsibilities for dealing with complaints