Managing Conflict and Resilience Introduction

Overview

This e-Learning module on Managing Conflict & Resilience is aimed at Housing staff working in property maintenance. The training covers the impact conflict has on a business and how to control and improve skills to increase individual resilience.

Learning Objectives/Outcomes

• Demonstrate what body language to avoid during conversations
• Demonstrate the techniques to use to deal with challenging conversations
• Create a rapport when dealing with customers
• Avoid Conflict

Target Audience

Business and corporate