Managing Conflict and Resilience In Action

Overview

By the end of the e-learning you will better be able to demonstrate what body language to avoid during conversations and techniques to use to deal with them and create a rapport with customers.

Learning Objectives/Outcomes

• Demonstrate what body language to avoid during conversations
• Demonstrate the techniques to use to deal with challenging conversations
• Create a rapport when dealing with customers
• Avoid Conflict

Target Audience

Business and corporate