Dealing with Conflict
Overview
When people from different backgrounds and with different life experiences are put in a high pressure work environment, it’s no surprise that conflict can arise. This could be due to working relationships, disputes over tasks or just the differing values and beliefs of co-workers.
Often, minor disputes can be resolved through good communication practices. However, if conflicts within a team aren’t effectively managed, they could escalate and affect working relationships, morale, the work environment and performance.
This short e-learning course provides an overview of how to identify, manage and resolve conflicts within the workplace.
Outline Learning Objectives:
- Understand what conflict management is and how to use it
- Examine the sources of conflict and how to avoid them
- Identify the causes of conflict in your workplace
- Establish how prevalent workplace conflict is
- Explain the benefits of reducing conflict
- Identify signs that conflict is going to occur
- Implement ideas for ensuring conflict does not arise
- Review strategies to help deal with conflict
- Assess your confidence in dealing with conflict
- Exploring alternative methodologies for dealing with conflict
Audience:
Although predominantly aimed at managers, this course would suit people in a variety of roles.