Managing Conflict

Course Overview

Managing conflict at work in an effective and professional manner is a responsibility for every team leader or manager. But if handled well, conflict can be a catalyst for growth and innovation.

This course explains how to manage conflict at work in a effective and professional manner, how to avoid friction and damage to team spirit. Learn strategies to help diagnose causes of conflict, resolve conflict and restore unity.

Key Learning Points:

• Learn to identify the cause of the conflict before trying to mediate it
• Learn how to resolve conflicts between two individuals at work
• Explore some strategies that would help restore unity

Course Outcomes:

• Understand the causes of conflict
• Recognise the impact of conflict on team dynamics
• Use conflict to positively affect the team
• Identify individual responses to conflict: compromise, accommodate, compete, collaborate, avoid
• Develop and use a coping strategy for each response
• Use a systematic approach to conflict resolution  

Target Audience

Managers and Team Leaders