Dealing with Self-Doubt in Customer Service

Overview

Welcome to Audio Learning from Assemble You.

It's a tough but rewarding challenge to minimise self-doubt and negativity, especially in the world of customer service, where confidence, optimism and assertiveness are some of the most important traits an employee can have. Feelings of doubt and insecurity can arise in customer service roles for a variety of reasons. You might feel unprepared or unqualified to handle a particular customer issue. Maybe you feel overwhelmed by the sheer volume of customer inquiries coming through, or you feel uncertain about company policies or procedures. Perhaps you just think you simply don’t have what it takes to perform well in a role like this: the confidence, charisma, social skills and knowledge to excel. By following some of the strategies we’ll outline here and beginning to understand the root cause of your doubt, you’ll become far more equipped to manage it.

By the end of this track, you’ll be well on your way to becoming a confident customer service star!

Learning Objectives

• Explore the importance of minimising self-doubt and negativity.
• Establish how you can manage feelings of self-doubt.
• Examine how self-talk impacts self-doubt.

Target Audience

Any customer service professionals who wish to learn about self-doubt.