A Balancing Act

Overview

Whether engaging with co-workers, manager or customers, powerful communication skills will enable you to work more eff ectively and arrive at better outcomes, faster.

This module will help you to improve your communication style and strike the balance between technical knowledge and interpersonal skills, to deliver exceptional customer service.

Learning Objectives

• Listen to the customer and demonstrate empathy.
• When delivering technical information keep it simple, concise and on a need-to-know basis.
• Strike a balance between the technical and interpersonal.